At Silver Gharana, we aim to provide a seamless shopping experience for our valued customers. This Cancellation Policy outlines the terms and conditions regarding the cancellation of orders placed on our website.
Order Cancellation by Customer
- Timeframe: You may cancel your order within 24 hours of placing it, provided it has not been dispatched.
- How to Cancel : To cancel your order, please contact us at Suport@Silvergharana.com or call us at +91 7878115565 with your order details.
- Refund Process: If the order is canceled within the stipulated timeframe, a full refund will be initiated.
Refunds will be processed within 5 business days and credited to the original payment method.
Order Cancellation by Silver Gharana :
We reserve the right to cancel orders under the following circumstances:
- Unavailability of Product: If the item is out of stock or unavailable.
- Payment Issues: If there is a payment failure or incomplete payment.
- Fraudulent Transactions: If the order is suspected of fraudulent activity.
In such cases, customers will be notified promptly, and a full refund will be issued.
Non-Cancellable Orders :
Orders for customized, engraved, or personalized jewelry cannot be canceled once confirmed. Orders that have already been shipped cannot be canceled. However, you may initiate a return once the product is delivered, as per our Return & Refund Policy.
Changes to Orders :
If you wish to make changes to your order (e.g., size adjustments or shipping details), please contact us within 24 hours of placing the order. We will do our best to accommodate your request if the order has not been processed.
We value your trust in Silver Gharana and strive to make your shopping experience smooth and enjoyable.