At Silver Gharana, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, you can take advantage of our return and refund policy as outlined below:
Return Policy :
Eligibility: Returns are accepted within 2 days from the date you receive your order.
Condition:
The item must be
- Unused and unworn
- In its original packaging with all tags and labels intact
- Accompanied by the original purchase receipt or proof of purchase
Exclusions: Customized, engraved, or personalized items are not eligible for returns.
Refund Policy :
Once we receive the returned item, it will undergo a quality inspection to ensure it meets the return eligibility criteria.
If the item passes the inspection, your refund will be processed within 5 business days.
Refunds will be issued to the original payment method used during the purchase.
Please note: Shipping charges, if applicable, are non-refundable.
Non-Compliance with Return Guidelines :
If the returned item does not meet the required conditions, we reserve the right to reject the return and will notify you via email or phone. The item will be shipped back to you at your expense.
Damaged or Defective Items :
If you receive a damaged or defective item, please contact us within 24 hours of receiving your order. Provide photos of the item and packaging for verification. We will arrange a replacement or refund at no additional cost.
We value your trust in us and strive to provide a smooth and hassle-free experience.
Thank you for shopping with Silver Gharana!